I respect a free-market economy–that people have choices based on location, personal needs, and finances, is a good thing. Presently, many Americans are up-in-arms about health care reform because they fear the government will hijack their power of choice involving decisions about how, when, where, and how often they should be treated. “How do you and I want to be treated?” is the question I pose. My answer to that, as both a patient and doctor, is that I want my philosophy about health and wellness and standard of care to be self-determined!!
My first 6 years in practice were ultimately unfulfilling because as a novice dentist, I was told that working with insurance companies was the only way to take care of patients. After learning that insurance companies never examined my patients and were also empowered to make all the decisions about their care, I decided that I wanted to branch out on my own and create an environment where my patients were individuals, and not a policy number. In doing so, I was free to co-create health goals with them, determine the paths to these goals, and develop an interdependent relationship of trust, respect, and empathy. Now 20 years later, I am outspoken on the subject of why I refuse to wear the leash that insurance companies place around providers and customers.
I have recently chosen to open a satellite, fee-for-service practice, in New Hope, PA. Utilizing my philosophy of care for these 20 fulfilling years, I am able to share “dentistry form the heart, for the heart”, specifically because I do not desire to be accountable to an entity whose bottom line is dividends to shareholders, and not to the customers.
Here’s what a new patient can expect to receive in my practice and what receiving that standard of health can do for you: Even as a perspective patient, we will focus on YOU and your needs, your attitude about receiving dental care, and your history as a patient. We will outline briefly what to expect in your first appointment, answer questions, and explain all policies employed to protect the patient and the practice. You are guaranteed that the appointment time prepared for you is yours alone. YOU are the sole focus of our attention. I do not see more than one patient at a time. I will take a thorough medical, dental, and dietary history, listening carefully for cues about the value you ascribe to health, and how your experiences have shaped your attitude about being a dental patient. I will help you create goals surrounding your oral health. I will thoroughly educate and provide all the necessary tools for you to maintain health once it has been provided for you. I will help you manage your expectations about the currencies of time and money needed to fulfill your goals. I will discuss your specific needs and desires in the doctor/patient relationship. I do not subscribe to the common hierarchy of a doctor/patient relationship, where the patient feels they must defer to the doctor and the doctor assumes all the rights and responsibilities of care. Doctors and patients need to have an ongoing dialogue about treatment and the value of oral health in the broader scheme of overall health. I use technologies that deliver diagnostics and treatment in the most efficient, safe, and painless ways possible.
All in all, my decision to keep insurance companies out of the realm of decision making is based on my commitment to helping my patients achieve optimal levels of health; it is not to foster an adversarial relationship for patients that receive compensation from a third party provider. I hope these reflections help you appreciate the value of your ability to choose what is best for you and your health needs and goals.